Mailing Address

Majestic Motorsports
1041 Freedom Way (HWY 24)
Hubert, NC 28539

Telephone

(910) 219-4217

Fax

(910) 219-4249

 
Email

sales@majesticmotorsports.net

 

Frequently Asked Questions

Company Policy & Disclaimer

Many parts are for off-road use only. As with any racing activity, there are risks at performance modifications. All installations are at the customers own risk. Majestic Motorsports holds no responsibility either implied or otherwise for mechanical, electrical or other failure when using after market performance products. Some items listed are legal in California only for racing vehicles which may never be used upon a highway.

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Product Listing & Pricing

Majestic Motorsports strives for accuracy in all item descriptions, pictures, compatibility references, detailed specifications, pricing, links and any other product-related information listed or referenced on our website. Due to human error and other factors we cannot guarantee that all item information including descriptions, pictures and pricing or any other product-related information listed is entirely accurate, complete or current, nor can we assume responsibility for these errors. In the event a product listed on our website is labeled with an incorrect price due to some typographical, informational, technical or other error, Majestic Motorsports shall at its sole discretion have the right to refuse and/or cancel any order for said product and correct and/or remove the inaccurate information. Additionally, all hyperlinks to other websites from Majestic Motorsports are provided as resources to customers looking for additional information and/or professional opinion. Majestic Motorsports does not assume responsibility for the claims and/or representations made on these or any other websites.

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Refund Policy

Absolutely no refunds on turbo kits, engine components, transmissions, intercoolers, wheels, exhaust systems, downpipes, brake kits, coil over kits, special orders, electronic parts or used parts. Waivers on this policy can be reviewed on an individual basis with our management staff. Store credit can be applied on item's that are 100% not used or mounted to the vehicle. 25% restocking fee applies. A 10% cancellation fee applies to ANY canceled order.

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Returns Policy

No returns without a RMA (return material authorization). 25% restocking fee applies. A 10% cancellation fee applies to ANY canceled order. For custom projects where a deposit is required, we reserve the right to consider the project abandoned and retain said deposit if no communication is conducted within a 90 day period. Waivers on all fee's can be reviewed on an individual basis.

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Backorders

Our goal is to always provide product and merchandise to you as soon as possible. Any items out of stock will be shipped to you immediately upon receiving it from the manufacturer. Special order items please allow extra delivery time, to prevent unnecessary delays please call in advance to verify if products are in stock.

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Damaged Goods

All damages must be reported within 24 hrs of receiving shipment to our Customer Service Department at 910.219.4217

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Shipping Policy

There are times and circumstances when a customer would like to purchase a product and have it shipped to somewhere besides the address listed on their credit card statement. On our order form we request that the billing and shipping address be the same. The reason we do this is for credit card and address verification purposes. We do this to minimize fraud. The credit card company will simply state that the transaction is an exact match when all is good. If the shipping address is NOT listed in your credit card data base with the credit card company, then the response will come back as an "address mismatch". We cannot complete the order with address mismatches. Our customer care representative will telephone you and ask that you either add a secondary shipping address or ship to your billing address as on the credit card.

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How to add a secondary shipping address?

This is very simple to do. Simply telephone your credit card company (800#) and inform them you wish to add a secondard shipping address onto your account. This process will take 5 minutes and then we will be able to ship to any address you have added to your account. This protects you against fraud and helps us process and ship your order in a timely fashion.

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International Orders

Many people ask us about our payment options for orders outside of the USA. We accept PayPal (verified addresses only) and direct Bank-to-Bank Wire transfers. We cannot accept Visa or Mastercard because we cannot verify addresses for shipping and billing and therefore our merchant bank cannot guarantee against fraud (fraud against you or us). Do NOT ask us to make an exception on this, as we cannot. Below we have listed the best method for making payments with PayPal or Money Order. On all international orders we will have to calculate the shipping charges prior to processing your order, so please email us with your details for product and shipment address. We will then email you back with a total cost (not including any VAT's or local duties or taxes) to ship your product(s). At that time you can use the methods below as an alternate method to pay for your product.

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PayPal

Access your Paypal account and begin to initiate a Paypal payment to our Paypal account email: majestic@ec.rr.com The amount you will pay is from either ebay or an invoice sent. Make sure you list the product(s) your are purchasing from us on your Paypal form.

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Money Order

Send money order for the total value as in section 1 above to: Majestic Motorsports 1041 Freedom Way. Hubert, NC 28539 Upon receipt of your money order, your order will be processed through our system and the parts shipped to you.

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Canadian Orders

Shipments to Canada are processed automatically. We ship FeDEX, so customs are taken care of automatically. Shipping charges are not calculated automatically for Canada, but they are not too much more expensive (20%) then shipping domestically within the USA. Our customer care advocates will telephone you with your exact shipping charges PRIOR to the billing of your credit card.

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